Last updated on 22 September 2020


t/as Auto Suppliers

ABN 72 615 735 807

Terms and Conditions for Buying Products and Just Browsing

Welcome to Vehicle Accessories Group.

In these terms, we also refer to VEHICLE ACCESSORIES GROUP PTY LTD t/as Vehicle Accessories as “Vehicle Accessories”, “we, “our” or “us”.

And you are you!

What are these terms about?

These terms apply when you use this website, being and any other websites we operate with the same domain name and a different extension (“Website”).

These terms also apply when you purchase products through this Website (“Products”).

If you’re looking for our Privacy Policy, which we will comply with and you also agree to be bound by, you can find it here

How do I read these terms?

We separated these terms into three parts, so they are easy to read and understand.

Those parts are:

  PART A: Terms for when you buy Products (applies when you buy)

  PART B: Terms for when you browse and interact with this Website (applies when you browse)

  PART C: Liability and warranties, and interpretation provisions (applies to both buying and browsing)

Please let us know if you have any questions about these terms, and don’t continue using this Website or purchase any Products unless you have read and agree to these terms.

I’ve returned to your Website, do I need to read these terms again?

Once you place an Order, the terms of Part A accepted at the point of sale will apply to your purchase of those Products. However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products. You can check the date at the top of this page to see when we last updated these terms.





(a) To purchase Products on the Website, you will be required to sign-up, register and receive an account through the Website (an Account).

(b) As part of the Account registration process and as part of your continued use of the Website, you are required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, bank account information, and other information as determined by us from time to time.

(c) You warrant that any information you give to us in the course of completing the Account registration process will always be accurate, honest, correct and up-to-date.

(d) Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user of the Website and provide you with an Account.

(e) We may, in our absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with this agreement.


(a) By submitting an order for purchase of a Product using the Website's functionality(Order) you represent and warrant that:

(i) you have the legal capacity and are of sufficient age to enter into a binding contract with us; and

(ii) you are authorised to use the debit or credit card you provide with your Order.

(b) Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Products you have ordered in exchange for your payment of the total amount listed upon checkout.

(c) Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.



(a) We will always endeavour to ensure that the Products provided will be substantially the same as the Products displayed on our Website, or as otherwise agreed with you in writing prior to you placing your Order. Please note that due to screen display, colour and brightness, and image quality, Products may not exactly match the image on our Website or other platforms such as eBay or Amazon. In some instances the image will not match the product but the product code will be correct. In some instances the different platforms that our products are displayed on could be mismatched by a variety of reasons or they may not allow us to provide the exact image, but rather one for illustrative purposes only.

PLEASE NOTE : It is the clients responsibility to check with our company that the product ordered is the one that is required before the purchase is made.

(b) Until the price of your Products is paid in full, title in those Products is retained by us. Risk in the Products will pass to you on delivery in accordance with clause 4. Delivery must not be refused by you.


Where you use the ‘Vehicle Selector’ tool on our Website to choose a Product, you acknowledge and agree:

(a) you are solely responsible for inputting the data requested by the Vehicle Selector tool and ensuring that such data is accurate;

(b) we will not be liable to you for any mistakes you make in inputting data into the Vehicle Selector and reserve the right to not offer you a refund or replacement,if you purchase the incorrect Product as a result of inputting incorrect data into the Vehicle Selector; and

(c) we do not guarantee that the Vehicle Selector will be free from errors or defects or available at all times and to the maximum extent permitted by law will not be liable to you for any technical errors or defects the Vehicle Selector tool may experience or the unavailability of the Vehicle Selector tool.


(a) All prices are:

(i) per unit (except where indicated);

(ii) in Australian Dollars; and

(iii) subject to change prior to you completing an Order without notice.

(b) (Payment obligations) Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.

(c) (GST) Unless otherwise indicated,amounts stated on the Website do not include GST. In relation to any GST payable for a taxable supply by Vehicle Accessories Group, you must pay the GST subject to Vehicle Accessories Group providing a tax invoice.

(d) (Card surcharges) Vehicle Accessories Group reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa,MasterCard or American Express).

(e) (Online payment partner) We may use third-party payment providers, such as eWAY and Zip Co, (Payment Providers) to collect payments for Products. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider.  We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(f) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased(including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.


(a) (Delivery Costs) Subject to clause 5(b), delivery costs will be added to the cart upon checkout.Unless specified otherwise, the prices displayed at checkout are inclusive of delivery to the address chosen by you.

(b) (Additional Delivery Costs) If we need to calculate the applicable delivery costs after receiving your Order, the delivery costs will not appear at the checkout and we will contact you as soon as possible to confirm the applicable delivery costs. Please Note: That additional shipping charges may apply or vary depending on the time of booking, if your order exceeds standard dimensions, and/or if your shipping address falls within a remote area. Rest assured we will inform you as soon as stocks arrive for packaging.

(c) (Delivery Details) Vehicle Accessories Group may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery:

(i) delivery is to the delivery point specifically accepted by Vehicle Accessories Group;and

(ii) we will deliver the Products to you in accordance with the shipping information displayed on our Website.

(d) (Delivery Issues and Delays) Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays, Product availability and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

(e) (Delivery Insurance) If you purchase an insurance policy from a third party courier on our Website, that purchase will constitute a contract between you and the relevant delivery or insurance provider (as the case may be) and we will not be a party to that contract. We do not guarantee the validity of any insurance policy you purchase via our Website and will not be liable to you in connection with such an insurance policy.

(f) (International Orders) Vehicle Accessories Group reserves the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.



We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.


You may cancel your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clause 6.4 may apply.


If your Order includes a made-to-order or customised Product, we do not offer change of mind refunds or returns. If you wish to cancel an Order for a made-to-order Product, we will not provide you a refund and the cancellation fees as set out on our website, or otherwise communicated to you by us, will apply. However, our refunds and exchanges process in clause 6.4 will apply, if you believe that any made-to order product you received is faulty.


(a) We generally do not offer change of mind returns. If you request a change of mind return and we accept it, we will charge you a reasonable re-stocking fee in relation to such return.

(b) We will provide a full refund of the price paid for a Product if we determine that:

(i) a Product you have ordered was not received by you solely due to failure by us;

(ii) a Products provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

(iii) a Product is faulty, in accordance with clause 6.4(c).

(c) (Faulty products)The following process applies to any Product you believe to be faulty.

(i) If you believe your Product is faulty, please contact us using the details provided on our Website with a full description of the fault (including images).

(ii) If we determine that your Product may be faulty, we will request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.

(iii) If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer's instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

(iv) If we determine that the Product is faulty, you will be credited the full amount paid(including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment, subject to any merchant or bank processing delays.

(v) If you fail to comply with the provisions of this clause 6 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.

(vi) Nothing in this clause 6 is intended to limit or otherwise affect the operation of any manufacturers' warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

(d) (eBay and Amazon) If you purchase our Products via eBay or Amazon, then to the extent of any inconsistency between eBay’s or Amazon’s returns and exchanges policy and these terms, returns and exchanges policies of eBay or Amazon will prevail.


(a) Vehicle Accessories Group retains all intellectual property rights in the design of the Products, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Products.

(b) In this clause, "intellectual property rights" means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.


(a) The Website or other platforms we sell our Products on may allow you to leave ratings or reviews regarding the relevant Products or your experience with us (each a ‘Review’).

(b) You must provide true, fair and accurate information in your Reviews.

(c) If we consider that a Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review or ban you from using the Website, or submitting future Reviews. We do not undertake to review each Review made by a customer.

(d) To the maximum extent permitted by law, we are not responsible for the content of any Reviews.

(e) You must only write about your own service experience or the Products you purchased. You are not permitted to write a Review about somebody else’s service experience, such as that of a family member or friend.


(a) If you buy our Products via a third party platform, such as eBay or Amazon, the terms and conditions of that third party may apply to your purchase of the Products to the extent applicable to you.

(b) To the maximum extent permitted under applicable law and our agreement with our third party platform provider, we will not be liable for any acts or omissions of that third party, including in relation to any fault or error of the third party platform or any issues experienced in placing Orders.


(a) We may do any of the following:

(i) outsource any part of performing any services related to providing the Products, including delivery of your Products; or

(ii) procure materials and Products from third party suppliers;

without further notice to or permission from you.

(b) To the maximum extent permitted under applicable law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your Order, or are negligent in providing services or goods.




You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.


You must not:

(a) copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without our express consent;

(b) use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;

(c) use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

(d) use,or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;

(e) use the Website with the assistance of any automated scripting tool or software;

(f) act in a way that may diminish or adversely impact the reputation of Vehicle Accessories Group, including by linking to the Website on any other website; and

(g) attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:

(i) gaining unauthorised access to Website accounts or data;

(ii) scanning, probing or testing the Website for security vulnerabilities;

(iii) overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or

(iv) instigate or participate in a denial-of-service attack against the Website.


(a) While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not(to the maximum extent permitted by law) guarantee that:

(i) the Website will be free from errors or defects (or both, as the case may be);

(ii) the Website will be accessible at all times;

(iii) messages sent through the Website will be delivered promptly, or delivered at all;

(iv) information you receive or supply through the Website will be secure or confidential; and

(v) any information provided through the Website is accurate or true.

(b) We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.


(a) We retain ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserve all rights in any intellectual property rights owned or licensed by it not expressly granted to you.

(b) You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from us or as permitted by law.

(c) In this clause, "intellectual property rights" means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.


(a) The Customer acknowledges and agrees that third party terms & conditions (Third Party Terms) may apply.

(b) The Customer agrees to any Third Party Terms applicable to any third party goods and services, and Vehicle Accessories Group will not be liable for any loss or damage suffered by the Customer in connection with such Third Party Terms.


(a) The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b) Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.


Vehicle Accessories Group does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.


If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.






(a) To the maximum extent permitted by applicable law, Vehicle Accessories Group limits all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this Website, these terms or any Products or services provided by Vehicle Accessories Group to $100 AUD.

(b) Claims for loss of or damage to Products in transit must be made against the carrier.

(c) Products sold by Vehicle Accessories Group, will have only the benefit of any warranty given, and insurance held, by the manufacturer.

(d) All other express or implied representations and warranties in relation to Products and the associated services performed by Vehicle Accessories Group are, to the maximum extent permitted by applicable law, excluded.

(a) Nothing in this agreement is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL).Under the ACL, you may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services we provide.

(b) (Indemnity) You indemnify Vehicle Accessories Group and its employees and agents in respect of all liability for loss, damage or injury which is or may be suffered by any person arising from your or your representatives':

(i) breach of any of these terms;

(ii) use of the Website; or

(iii) use of any goods or services provided by Vehicle Accessories Group.

(c) (Consequential loss) To the maximum extent permitted by law, under no circumstances will Vehicle Accessories Group be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or any Products or services provided by Vehicle Accessories Group (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)).


(d) If a party (Affected Party) becomes unable, wholly or in part, to carry out an obligation under this agreement (other than an obligation to pay money) due to a Force Majeure Event, the Affected Party must give to the other party prompt written notice of:

(i) reasonable details of the Force Majeure Event; and

(ii) so far as is known, the probable extent to which the Affected Party will be unable to perform or be delayed in performing its obligation.

(e) Subject to compliance with clause 1.1(d) the relevant obligation will be suspended during the Force Majeure Event to the extent that it is affected by the Force Majeure Event.

(f) The Affected Party must use its best endeavours to overcome or remove the Force Majeure Event as quickly as possible.

(g) For the purposes of this agreement, a ‘Force Majeure Event’ means any:

(i) act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion or fire;

(ii) strikes or other industrial action outside of the control of the Affected Party;

(iii) war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, pandemic;or

(iv) any decision of a government authority in relation to COVID-19, or any threat of COVID-19 beyond the reasonable control of the Affected Party, to the extent it affects the Affected Party’s ability to perform its obligations.



This agreement is governed by the law applying in New South Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.


No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.


Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.


An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.


A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.

21.6 COSTS

Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.


This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.


(h) (singular and plural) words in the singular includes the plural (and vice versa);

(i) (currency) a reference to $; or "dollar" is to Australian currency;

(j) (gender) words indicating a gender includes the corresponding words of any other gender;

(k) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(l) (person) a reference to"person" or "you" includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

(m) (party) a reference to a party includes that party's executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(n) (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;

(o) (document) a reference to a document(including these terms) is to that document as varied, novated, ratified or replaced from time to time;

(p) (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(q) (includes) the word "includes" and similar words in any form is not a word of limitation; and


(r) A notice or other communication to a party under this agreement must be:

(i) in writing and in English; and

(ii) delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

(s) Unless the party sending the notice knows or reasonably ought to suspect that an emailwas not delivered to the other party's Email Address, notice will be taken tobe given:

(i) 24 hours after the email was sent; or

(ii) when replied to by the other party, whichever is earlier.