Term, Conditions & Privacy Policy

1. General

a. The Vehicle Accessories E-Commerce website which is located at www.vehicle-accessories.com.au, (the “Site”) is an Australian commercial shopping website where you can search, select and buy products from Vehicle Accessories Group Pty Ltd (ABN 72 615 735 807) (“Vehicle Accessories”, “us” or “we”).

b. As we are an Australian E-Commerce website, all our prices listed on our site is in Australian dollars and purchases made are to be paid in Australian currency.

c. The access, use and purchases made on this Site is governed by these terms and conditions.

2. Compliance

a. Upon using this site, you agree to be bound by and comply with the trading terms and conditions and all relevant laws relating to the use of this site.

3. Placing an order and purchasing Products

a. By submitting an order through this site, you agree to the terms and conditions of Vehicle Accessories.

b. Any order you place through this site, is an offer by you to purchase particular product/s at the indicated price during the time you place your order. Additional shipping fees may be requested to be paid by you, from time to time, due to the Product order falling outside standard dimensions and/or location of delivery address. You will be notified of this at any time before your order is dispatched for delivery. Should you not accept the additional fees, you may have the opportunity to cancel your order with a full refund.

c. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

d. It is the client's responsibility to ensure that the information provided is accurate, complete and current at the time of order. It is also the client's responsibility to ensure that product compatibility and other considerations are satisfied before purchasing the product/s.

e. As we will endeavor to assist you in your selection of Products, it is however, your full responsibility to check that the Products ordered are compatible with your make, model & year of vehicle or equipment before placing the order.

f. As a further precaution, we recommend that you visit the manufacture’s website to view the product, confirm its part number, check the specifications and read the description thoroughly.

4. Acceptance or rejection of an order

a. In certain circumstances, we may need to reject your order. This may happen where the requested Product is not available or if there is an error in the price or the product description posted on the Site.

b. Each order placed for Products through the Site that we accept, results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will: supply the Products in that order to you in accordance with these terms and conditions; and provide you with an email confirmation of that order.

c. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

5. Back orders

a. If we determine that we do not have a particular Product in your order in stock, then we will use reasonable endeavours for 30 days to order the relevant Product (“Back Ordered Products”). In this instance, we will notify you of the relevant Back Ordered Products and the anticipated delivery date.

6. Delivery of Products

a. We will only deliver Products ordered through the Site to a location where we provide delivery services.

b. You may obtain further information on the Site about our delivery timeframes. The Delivery Fee for your order depends on the type of Product you order (in particular, the size and weight of the Product).

c. You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the Site.

d. We also recommend that you be present to accept the delivery of your order if you have paid by credit card.

e. We may require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification). If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks

f. If you have not previously notified us or arranged for the order to be left at the Delivery Address and there is no one at the Delivery Address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then we will not deliver the Products you have ordered. In this instance, we will endeavour to contact you, or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery.

g. You acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order; and

h. The average delivery days will be 03 days up to a maximum of 07 days if in stock. If you have not received your order within this time frame, please contact us URGENTLY.

i. If there is a delay in the delivery of your Products, we will email you with the new expected delivery date along with why the product has been delayed.

j. If the Product is not available for more than 30 days, we will contact you to offer a refund if you do not wish to wait any longer.

7. Risk and title

a. Risk and title to the Products passes to you on the date and time of delivery to the Delivery Address.

8. Cancelling an order

a. We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

b. the Products in that order are not available; or

c. there is an error in the price or the product description posted on the Site for the Product in that order; or

d. that we reasonably believe your order has been placed in breach of these terms and conditions.

e. If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and we will not charge you for the cancelled order.

f. You may cancel an order (whether it is accepted by us or not) by contacting Customer Service during Contact Hours at any time prior to the dispatch of that order. Once the order has been dispatched for delivery to you, then you may return the relevant Products in accordance with these terms and conditions.

9. Fees and charges

a. We will charge you, and you agree to pay, the purchase price of each Product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions.

b. All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable.

c. The purchase price of each Product is shown on the product list on the Site at the time you place your order. The purchase price of a Product on the Site may not be the same or correspond to the prices in any of our stores for the same Product and we are not obliged to match any prices.

d. Prices for Products may change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions (and in particular, our Back Order Policy), once we have accepted your order, we will not change any prices that apply to the Products in that order.

e. If you cancel an order then:

i. subject to (ii), we will refund any amounts paid by you for that cancelled order;

ii. we will not refund the Delivery Fees where the Products in your cancelled order have been dispatched for delivery.

10. Payment methods

a. You may pay the fees and charges for an accepted order using the following credit cards or payment gateways:

i. Visa;

ii. MasterCard;

iii. American Express; and

iv. eWay

b. If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may cancel your order.

c. If you choose to pay by credit card, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card.

d. You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

e. We will provide you with a receipt at time of delivery which specifies the total fees and charges for the Products in the order.

11. Damaged Products and Returns

a. You must check any Product delivered to you to determine if it is damaged. If a Product is damaged on arrival, then you should refuse to take receipt of that Product and notify us through our Customer Service. If a Product is unpacked and found to be damaged or defective, you should notify us within 14 days of delivery and receive a full replacement or full refund including postage/shipping.

b. If you wish to return a Product that is not damaged and that was provided to you under these terms and conditions, then you may return that Product in accordance with our Returns Policy but please note that you will be charged a 15% restocking fee and forfeit any Postage/Shipping/Delivery fee, which will be deducted from your refund. You are given up to 60 days from the date you purchased for any product to be returned.

c. To lodge a Return, please complete the form on our website under the heading ‘Returns’ located in the footer of the home page and attached all relevant documentation and/or images. Please note you must provide us with a copy of our invoice of your order to make a claim under this clause. Failure to do so may result in not being able to process your refund.

d. All refunds that involve item returns are to be processed only when item/s have been received by Vehicle Accessories Pty Ltd and has been fully inspected by our warehouse manager.

e. We will not refund the Delivery Fee where the Products have been delivered to you, unless you are returning the Product because it was damaged or defective as per clause 11.a.

12. Liability

a. Subject to clause 12.c, we exclude all implied terms and warranties whether statutory or otherwise, relating to the Site or the subject matter of this agreement. You acknowledge that the Site is provided “as is” and that we do not make any warranty or representation as to the suitability of the Site or a Product for any purpose.

b. Subject to clause 12.c, we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to this agreement.

c. Where any law implies in this agreement any term, and that law voids or prohibits provisions which exclude or modify the operation of such term, then the term is taken to be included in this agreement. However, our liability for breach of such term will be, if permitted by law, limited to one of the following remedies (at our option):

d. in the case of services: the resupply of the services; or the payment of the cost of resupply; and

e. in the case of goods: the replacement of the goods, the supply of equivalent goods, the repair of the goods; the payment of the cost of replacing the goods (or of acquiring equivalent goods), or the payment of the cost of having the goods repaired.

f. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

g. Nothing in these terms and conditions is intended to limit or exclude any liability that cannot be excluded by law.

13. Termination

a. We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:

i. the breach cannot be remedied; or

ii. you fail to the remedy the breach within 10 days of our notice to you of that breach; or

iii. if there is an emergency.

b. We may stop making the Site (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the Products that have been ordered are no longer available or we are prevented from supplying the Products, in which case, we will notify you and will refund to you all valid payments received by us for those Products.

14. Changes to these terms and conditions

a. For future orders, these terms may be different and so we recommend that you read these terms carefully each time you agree to them during the ordering process.

b. We will not change any terms and conditions for an existing order that has been accepted by us, the terms and conditions that will apply to the order, are the terms and conditions that applied at the time you placed your order.

15. Privacy policy

a. We respect your privacy. We collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988. The manner in which we generally collect, hold, use and disclose your personal information is set out in our Privacy Policy. You can view our Privacy Policy here.

b. We will collect your personal information through your use of the Site or through your personal contact with us. You agree for us to collect, hold, use and disclose your personal information in ways we consider appropriate namely:

i. for the purpose of and incidental to providing our products and services to you in a secure way. This includes uses and disclosures which we require to operate the Site; and

ii. with, to and from third parties who provide services to us in relation to online shopping. These may include mailing houses, call centres, gateway providers, delivery service providers and organisations that assist us to check for or prevent unauthorised or fraudulent transactions.

iii. for other purposes to which you consent to (either express or inferred consent).

c. We may transfer your personal information to others in countries outside Australia. We will only do this within the scope of clause 15.b.

d. You may access your personal information, by logging into your registered account or by contacting us.

16. Addition

a. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

b. This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.