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Common Questions:


  • 1. Will this rack suit my vehicle? Will this towbar fit my vehicle?

  • 2. Do I need an ECU for this towbar?

    Enter the part number in the search bar from the Haymanreese website http://haymanreese.com.au/

  • 3. What is the ECU for?

    The electronic control unit (ECU) used in today’s cars and trucks is used to control the engine and other components’ functions. An ECU is a computer with internal pre-programmed and programmable computer chips that is not much different from a home computer or laptop. The vehicle’s engine computer ECU is used to operate the engine by using input sensors and output components to control all engine functions.

    The ECU needs inputs from vehicle sensors like the crankshaft sensor and camshaft sensors to compute the information using a program that has been stored in the ECU on a programmable memory chip. The ECU program will use the inputted sensor information to compute the needed output like the amount of fuel injected and when to spark the coil in order to start the engine.

    There are different ECUs used for different systems on the vehicle. The different ECUs used can be for the transmission, traction control or ABS, AC, body functions and lighting control, engine, air bags, or any other system a vehicle may have. Some vehicles may incorporate more than one ECU into a single unit called a powertrain control module (PCM). These units can be an advantage by having more modules in one location but may be a disadvantage by adding longer wires to reach the component it operates.

    Most newer vehicles have started using a communication line between different modules on a vehicle so they can share information and redundant sensors do not have to be used. For instance, a speed sensor at a wheel detects the wheel speed and will be an input to the anti-lock brake module (ABS) ECU. Instead of sending many wires from the one sensor to other ECUs, the ABS ECU will share the information on the network communication lines to all the ECUs that use the information, like a transmission for its shifting of gears, the speedometer to show the speed of the vehicle, or the suspension system to control the suspension as needed.

    The use of sharing input sensors throughout the vehicle using only two data lines between ECUs has cut the amount of wiring used in the vehicles. Sharing information between modules also means they need a common language between them so they can operate as a group. When one computer goes down or does not share information due to an error, then it may affect other modules if they need the sensor input from the failed module.

    The engine ECU in most vehicles is connected to the onboard diagnostic connector and will relay all diagnostic information on this line to all the other modules or ECUs. This reduces the amount of wire needed and you do not need to go to each ECU when wanting to test them.

  • 4. When will my order be shipped?

    You will get a notification when your item is shipped with a tracking number.

  • 5. Do you offer fitting/installation?

    We don’t offer installation service. Most mechanics should be able to fit it for them no problem and also, if the buyer is mechanically minded it is also possible to fit by him.

  • 6. Does this roof rack include the fitting kit?

    For Rhino, enter the part number from the search bar in http://www.rhinorack.com.au/

    Click the item then scroll down to product breakdown. It will say if a fitting kit is included.

     

    For Prorack or Whispbar, The part usually follows the pattern S17 K328W. The K328W is actually the fitting kit.

  • 7. Can I buy the legs separately? I already have the rack.

    Please ask our team as we might be able to sell them to you separately.

     

    What is the fitting kit for this roof rack? Can I purchase the fitting kit separately?

    Please ask our team as we might be able to sell them to you separately.

  • 8. How long will it take to ship to this suburb/zip?

    Use the quote tab in http://fastway.com.au/

    Choose Sydney from the location dropdown, enter the suburb/zip then put it 4kilos as the weight.

    You will see the delivery time for that particular suburb/zip.

  • 9. Is it possible to pick up?

    We don’t offer pickup. We ship the item/s using our Australia wide courier service.

  • 10. Do you ship internationally?

    No, we don’t ship internationally.

    We only ship all over Australia.

  • 11. Is wiring included in this towbar?

    Yes, wirings are included but the ECU’s are sold separately.

  • 12. Where are you located? What is your phone number?

    Our warehouse is located in Sydney. But we don’t have a physical store.

    Our sales number is ________.

  • 13. What is the length of this bar/rack?

    For Rhino, enter the part number from the search bar in http://www.rhinorack.com.au/

    Click the item then scroll down to product breakdown. You will see the length of the bar in parenthesis in mm.

     

    For Prorack and Whispbar, go to http://vehicle-accessories.com.au

    Enter the part number is the search bar, and you will see the length in mm.

  • 14. What is the load rating of this towbar/roof rack? What is the maximum weight it can carry?

    Enter the part number in the search bar from the Haymanreese website http://haymanreese.com.au/

    You will see Load rating/ball weight there.

     

    For roof racks, go to http://shop1auto.com.au/

    Choose roof racks

    Choose the model and year built of the vehicle.

    The rating kg is the load rating of the roof rack.

  • 15. What is my tracking number?

    Please ask our team to see if your item has been shipped.

  • 16. My order says awaiting shipment, what is the status?

    Please ask our team when your item is likely to be shipped.

  • 17. Does this rack include 1 or 2 bars?

    For Rhino, enter the part number from the search bar in http://www.rhinorack.com.au/

    Click the item then scroll down to product breakdown. You will see the quantity in the same line as the part number.

  • 18. I am looking for a roof rack, what brand do you suggest?

    Our best-selling brands are Rhino, Prorack and Whispbar.

  • 19. Do you offer free postage to this suburb/zip?

    Yes we offer free postage for all items over $100.

  • 20. Do you offer express postage?

    No, we don’t have express postage.

  • 21. Is this item in stock? I need it this weekend.

    Please ask our team if the item is currently in stock.

  • 22. Is this rack available in Silver? Black?

    Most of our roof racks come in both Black and Silver colors.

  • 23. Do you ship to a PO BOX address? Can I authorize the courier to leave the package when no one is at home to receive it?

    No, we don’t ship to PO BOX addresses. Yes, we can note the courier to leave it when there’s no one to receive it.