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Common Questions:

  • 1. Will this part fit my vehicle?/ What is the best solution for my vehicle?


    Please go to Vehicle Accessories Home Page.
    1. Select the part you are interested in.
    2. Select Make, Model, Year and Body Type of your Vehicle then click search.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 2. Do I need an ECU for this towbar?


    Go to Vehicle Accessories Home Page.
    1. Select Towbars.
    2. Select Make, Model, Year and Body Type of your Vehicle then click search
    3. Click on the product
    4. Click on description
    5. Check wiring details

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 3. What is the ECU for?


    The electronic control unit (ECU) used in today’s cars and trucks is used to control the engine and other components’ functions. An ECU is a computer with internal pre-programmed and programmable computer chips that is not much different from a home computer or laptop. The vehicle’s engine computer ECU is used to operate the engine by using input sensors and output components to control all engine functions.

    The ECU needs inputs from vehicle sensors like the crankshaft sensor and camshaft sensors to compute the information using a program that has been stored in the ECU on a programmable memory chip. The ECU program will use the inputted sensor information to compute the needed output like the amount of fuel injected and when to spark the coil in order to start the engine.

    There are different ECUs used for different systems on the vehicle. The different ECUs used can be for the transmission, traction control or ABS, AC, body functions and lighting control, engine, air bags, or any other system a vehicle may have. Some vehicles may incorporate more than one ECU into a single unit called a powertrain control module (PCM). These units can be an advantage by having more modules in one location but may be a disadvantage by adding longer wires to reach the component it operates.

    Most newer vehicles have started using a communication line between different modules on a vehicle so they can share information and redundant sensors do not have to be used. For instance, a speed sensor at a wheel detects the wheel speed and will be an input to the anti-lock brake module (ABS) ECU. Instead of sending many wires from the one sensor to other ECUs, the ABS ECU will share the information on the network communication lines to all the ECUs that use the information, like a transmission for its shifting of gears, the speedometer to show the speed of the vehicle, or the suspension system to control the suspension as needed.

    The use of sharing input sensors throughout the vehicle using only two data lines between ECUs has cut the amount of wiring used in the vehicles. Sharing information between modules also means they need a common language between them so they can operate as a group. When one computer goes down or does not share information due to an error, then it may affect other modules if they need the sensor input from the failed module.

    The engine ECU in most vehicles is connected to the onboard diagnostic connector and will relay all diagnostic information on this line to all the other modules or ECUs. This reduces the amount of wire needed and you do not need to go to each ECU when wanting to test them.
  • 4. When will my order be shipped?


    Orders usually take 3-8 business days to be processed and get shipped out.

    For any reason your order is delayed. One of our representatives will call or email to inform you.

    You can also email us your order enquiry questions at orders@vehicle-accessories.com.au
  • 5. Do you offer fitting/installation?


    We offer fitting services depending where you are located.

    On the product you can click on Quote For Install and fill up the form.
  • 6. Does this roof rack include the fitting kit?


    We highly recommend you contact us.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.
  • 7. Can I buy the legs separately? I already have the rack.


    We highly recommend you contact us.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.
  • 8. How long will it take to ship to this suburb/zip?


    We highly recommend you contact us.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.
  • 9. Is it possible to pick up?


    YES pick up is only available at our warehouse in Brookvale NSW

    Must have Printed Invoice and Valid ID.
  • 10. Do you ship internationally?


    YES please send enquiry to orders@vehicle-accessories.com.au

    Subject: International Order

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.
  • 11. Is wiring included in the towbar?


    Not all vehicles require the wiring tail.

    Go to Vehicle Accessories Home Page.
    1. Select Towbars.
    2. Select Make, Model, Year and Body Type of your Vehicle then click search
    3. Click on the product
    4. Click on description
    5. Check wiring details

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 12. Where are you located? What is your phone number?


    Our main warehouse is located in Brookvale NSW.
  • 13. What is the length of this bar/rack?


    We highly recommend you contact us.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.
  • 14. What is the load rating of this towbar/roof rack? What is the maximum weight it can carry?


    Go to Vehicle Accessories Home Page.
    1. Select Towbars.
    2. Select Make, Model, Year and Body Type of your Vehicle then click search
    3. Click on the product
    4. Click on description
    5. Check Specifications details

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 15. What is my tracking number for shipping?


    An email will be sent to your email once your order has been shipped.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 16. What is the status of my order?


    You can email us your question at orders@vehicle-accessories.com.au

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.
  • 17. Does this rack include 1 or 2 bars?


    Go to Vehicle Accessories Home Page.
    1. Select Roof Racks.
    2. Select Make, Model, Year and Body Type of your Vehicle then click search
    3. Click on the product
    4. Below the price please see No Of Cross Bars.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 18.  I am looking for a roof rack, what brand do you suggest?


    We highly recommend you contact us.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.
  • 19. Do you offer free postage to this suburb/zip?


    You can see if your area qualifies for free delivery at the checkout page.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 20. Do you offer express postage?


    YES for an extra charge of $50

    Subject to availability of product.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 21. Is this item in stock? I need it this weekend.


    We highly recommend you contact us.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 22. Is this rack available in Silver? Black?


    YES black and silver are available for our roof rack products.

    We highly recommend you contact us.

    For faster and more accurate assistance. Please click on Help on the bottom right hand corner of our site to chat or talk to us.

    You can also email us your question at enquiry@vehicle-accessories.com.au
  • 23. Do you ship to a PO BOX address?


    No, we don’t ship to PO BOX addresses.
  • 24. Can I authorize the courier to leave the package when no one is at home to receive it?

    Yes you can. Please  Shipping method
    Please select the preferred shipping method to use on this order.

    Shipping Charges
    Standard Shipping $0.00
    Express Shipping $50.00
     Payment method
    Please select the preferred payment method to use on this order.

    Pay with SecurePay
    Credit or Debit Card (Processed securely by PayPal)
    PayPal Express Checkout
    Add Comments About Your Order on the check out page.